subtel GmbH · Mainzer Str. 3 · 10247 Berlin

Version of May 2026

1 – Who we are and what these Terms apply to

1.1 These Terms and Conditions form the contractual basis for all orders for goods placed via the online shop of subtel GmbH (hereinafter "subtel", "we" or "us"). They apply to any person who purchases goods through our shop (hereinafter "Customer" or "you").

1.2 The Customer's own purchasing or general terms and conditions shall not apply, even if we do not expressly object to them. Any deviating arrangement requires our express written consent.

1.3 In these Terms, "Consumer" means any natural person whose order is not for a commercial or self-employed professional purpose (in accordance with applicable national consumer-protection definitions). "Business" (Unternehmer) means any natural person, legal entity or partnership with legal capacity who, when placing the order, acts in the exercise of their commercial or independent professional activity (in accordance with Directive 2011/83/EU as transposed in the consumer's Member State).

2 – Prices and Payment

2.1 All prices displayed in our shop are gross prices and include statutory VAT, unless the relevant product page expressly states otherwise. Shipping costs are shown separately and transparently during the checkout process before the Customer submits their order on a binding basis.

2.2 The following payment methods are available during checkout: instant bank transfer (SEPA / advance payment), PayPal, Klarna (pay later / invoice purchase), credit card (VISA, Mastercard, American Express), Apple Pay and Google Pay. Which methods are available in any individual case may depend on, among other things, the delivery area, the order value and the order history; the options available will be displayed during the checkout process.

2.3 Where payment is made by advance bank transfer, the amount owed shall fall due for payment immediately upon conclusion of the contract, unless a later payment date has been expressly agreed.

2.4 Payment processing via Adyen. If the Customer chooses a payment method provided by the payment service provider Adyen N.V., Simon Carmiggeltstraat 6-50, 1011 DJ Amsterdam, Netherlands (hereinafter "Adyen"), Adyen shall handle the processing of the transaction. The payment options shown during checkout indicate which methods are actually available. Adyen may engage further service providers to process the payment, whose own terms of use may apply in addition. Further information is provided by Adyen at https://www.adyen.help/hc/en-us.

2.5 Payment processing via PayPal. If the Customer uses a payment method offered by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"), payment processing is subject to the PayPal terms of use, available at https://www.paypal.com/en/webapps/mpp/ua/useragreement-full. If the Customer does not hold a PayPal account, the provisions for payments without a PayPal account apply instead, available at https://www.paypal.com/en/webapps/mpp/ua/privacywax-full.

3 – Order and Conclusion of Contract

3.1 The product presentations in our online shop are non-binding and do not constitute a binding offer to sell; they merely invite the Customer to submit their own offer to purchase.

3.2 The order process is as follows: the Customer places the desired products in the shopping basket and follows the further steps of the checkout process. By clicking the button to complete the order, the Customer submits to us a legally binding offer to purchase the selected goods.

3.3 We are entitled to accept this offer within five days of its receipt. Acceptance occurs through one of the following events, whichever happens first:

• sending an order confirmation in text form (e.g. by email);
• handing the goods over to the carrier; or
• issuing the payment request to the Customer.

If acceptance does not occur within this period, the offer lapses and the Customer is no longer bound by their declaration.

3.4 Notwithstanding Article 3.3, where a PayPal payment method is used, the contract is concluded at the moment the Customer clicks the button that completes the order.

3.5 Before binding submission, the Customer can review all entered data on screen and correct it using the usual input methods (mouse, keyboard). All input errors can be corrected up until the order button is clicked.

3.6 The language of your contract and of all communication with you in this regard is English. These Terms are made available to you in English through our the European Union online shop. A German version of these Terms is maintained at our head office in Germany; for your relationship with us as a consumer, however, the English version is decisive. Your statutory rights as a consumer under the law of your habitual residence remain unaffected (Art. 6 Rome I Regulation).

3.7 Following the conclusion of the contract, we store the contract content and provide it to the Customer together with the order confirmation in text form. Beyond this communication, the contract text is not publicly accessible. Customers who set up a user account before placing the order can access their order history free of charge at any time in the protected account area.

3.8 All order-related communication generally takes place by email. The Customer is responsible for ensuring that the email address provided when ordering is valid and that incoming messages are actually delivered – this includes checking spam and junk folders.

4 – Shipping, Delivery Area and Passing of Risk

4.1 We ship goods within the delivery area specified in our shop to the address provided by the Customer during checkout. If payment is made via PayPal, the shipping address stored there at the time of the transaction is decisive.

4.2 Unfortunately, personal collection of the goods from our business premises is not possible.

4.3 Passing of risk for Consumers. If the Customer is a Consumer, subtel bears the risk of accidental loss of, or accidental damage to, the goods until they are handed over to the Customer or to a person authorised by the Customer to receive them. This does not apply where the Customer has independently engaged a carrier that was not proposed by us.

4.4 Passing of risk for Businesses. If the Customer is a Business, the risk of accidental loss or accidental deterioration of the goods passes to them at the moment the goods are handed over to the forwarder, carrier or other shipping agent commissioned with the transport.

4.5 If a delivery cannot be carried out for reasons attributable to the Customer (for example, due to an incorrect address or repeated unavailability), the additional shipping costs thus incurred shall be borne by the Customer. This does not affect the outbound shipping costs in the event of a valid withdrawal; for return shipping costs in the event of withdrawal, please refer to our separate withdrawal instructions.

4.6 Reservation in the event of non-availability. We reserve the right to withdraw from the contract if the ordered goods cannot be supplied for reasons beyond our control — in particular, if our supplier fails to deliver despite a properly concluded procurement agreement, or if the ordered goods are no longer manufactured. In such a case we will inform the Customer without delay of the unavailability and promptly refund any payments already received.

5 – Right of Withdrawal

5.1 Consumers have a 14-day statutory right of withdrawal in distance contracts pursuant to Directive 2011/83/EU as transposed in the consumer's Member State (14-day minimum).

5.2 In addition to — and without prejudice to — this statutory right, we voluntarily grant you an extended 30-day return period from receipt of the goods.

5.3 The precise conditions, deadlines and procedure for exercising this right are set out in our separate withdrawal notice.

6 – Retention of Title

Where we deliver goods before we have received payment in full, the delivered goods remain our property until the full purchase price has been settled.

7 – Promotional Vouchers

7.1 As part of time-limited campaigns, we occasionally issue vouchers free of charge (hereinafter "Promotional Vouchers"). These vouchers cannot be purchased, cannot be redeemed outside our online shop, and are only valid within the validity period stated on the voucher.

7.2 Certain products may be excluded from voucher redemption where the respective campaign terms so provide.

7.3 The Promotional Voucher must be entered in the shopping basket before the order is submitted; subsequent credit is not possible. A maximum of one Promotional Voucher may be applied per order.

7.4 The total amount of the order must be at least equal to the value of the voucher. Any residual value remaining after redemption shall lapse and will neither be paid out nor accrue interest. If the order amount exceeds the voucher value, the difference may be settled using any of the offered payment methods.

7.5 Cash payment of the voucher amount or a transfer of its equivalent value is not possible.

7.6 If an order in which a Promotional Voucher was used in whole or in part is reversed by way of withdrawal, the redeemed voucher amount will be re-credited to the Customer in the corresponding amount and remains available for future orders. A refund of the cash amount actually paid remains unaffected.

7.7 Promotional Vouchers may be transferred to third parties. We may perform with discharging effect to the person who actually redeems the voucher in our shop, unless we have positive knowledge or grossly negligent ignorance that such person is not authorised to redeem the voucher or lacks legal capacity.

8 – Warranty and Defect Rights

8.1 If delivered goods are defective, the Customer is entitled to the statutory defect rights, unless otherwise provided below Statutory warranty rights apply pursuant to EU Sale of Goods Directive 2019/771 as transposed in your Member State.

8.2 The following special provisions apply to Customers who are Businesses:

• We are entitled to decide whether subsequent performance is rendered by repair or by replacement delivery.
• For brand-new goods, the limitation period for asserting defect claims is one year, calculated from the time of receipt of the goods.
• For goods identified as used, defect claims are excluded.
• Where a replacement delivery is made under the warranty, the limitation period for defect claims does not start anew.

8.3 The limitations in Article 8.2 do not apply to claims for damages and reimbursement of expenses, to defects fraudulently concealed, to goods used in accordance with their intended purpose in a building structure where they caused a defect, or to any statutory update obligations for goods with digital elements.

8.4 Statutory rights of recourse to which a Business is entitled against its own supplier remain unaffected by the foregoing provisions.

8.5 This provision applies exclusively to commercial customers (B2B) and does not apply to consumers. If the Customer is a merchant within the meaning of § 1 of the German Commercial Code (HGB) (or under the equivalent provision of the merchant's applicable national commercial law), the commercial obligations to examine the goods and to give notice of defects under § 377 HGB apply. If a discoverable defect is not notified in good time, the goods are deemed to have been approved.

8.6 We recommend that Consumers report visible transport damage to the delivery company without delay and inform us thereof. Failure to do so has no effect whatsoever on the statutory warranty rights to which the Consumer is entitled.

9 – Limitations of our Liability

9.1 Our liability is unlimited in amount in the following cases: intent and gross negligence; damage to life, body or health; claims under a guarantee expressly assumed by us; and claims arising under the applicable national product liability legislation transposing Council Directive 85/374/EEC.

9.2 If we negligently breach a duty whose fulfilment is essential for the proper performance of the contract and on whose compliance the Customer may legitimately rely (a so-called cardinal duty), our liability is limited to compensation for the foreseeable damage typical of the contract.

9.3 Beyond the cases mentioned in Articles 9.1 and 9.2, any further liability of subtel is excluded.

9.4 The foregoing liability provisions apply to the same extent to our legal representatives, employees and other vicarious agents.

10 – Governing Law and Jurisdiction

10.1 All legal relations between subtel and the Customer are governed by the law of the Federal Republic of Germany. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

10.2 Vis-à-vis Consumers, the foregoing choice of law applies only insofar as it does not deprive the Consumer of the protection afforded by the mandatory provisions of the law of their habitual place of residence.

10.3 If the Customer is a merchant, a legal entity under public law or a special fund under public law domiciled in the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is Berlin. The same applies where the Customer is domiciled outside Germany and the contract is attributable to their commercial or independent professional activity. Our right to bring proceedings against the Customer at their general place of jurisdiction remains unaffected.

11 – Out-of-court Dispute Resolution

11.1 subtel GmbH does not participate in dispute-resolution proceedings before a consumer arbitration board and is not obliged to do so.

11.2 Consumers may refer disputes to the competent ADR body: a national ADR body designated under Directive 2013/11/EU in your Member State.

12 – Disposal of used batteries and waste electrical equipment

Pursuant to EU Battery Regulation 2023/1542 and the WEEE Directive 2012/19/EU, batteries, accumulators and waste electrical equipment must not be disposed of with household waste. Please return them free of charge to a municipal collection point or to a qualified local retailer. Batteries containing hazardous substances are marked with the crossed-out wheelie-bin symbol and the chemical symbol (Cd = cadmium, Pb = lead, Hg = mercury).